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Return / Refund Policy

Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product details page on vistannextgen.com page.

If you report an issue with your Robots that have been delivered, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Vistannextgen or through any e-commerce site thru our Vistannextgen business Services. Subject to vistannextgen.com business Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.

The return will be processed only if:
  • it is determined that the product was not damaged while in your possession;
  • the product is not different from what was shipped to you;
  • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).

If you wish to return robots or robot parts that store any personal information, please ensure that you have removed all such personal information from the device before returning. Vistan Nextgen shall not be liable in any manner for any misuse or usage of such information.

Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of the product ordered or incorrect product ordered.

Products marked as "non-returnable" on the product detail page cannot be returned.

Additional information is not required to return an eligible order unless otherwise noted in the category-specific policy.

Products may be eligible for replacement only if the same seller has the same item in stock.

If the replacement request is placed and the seller does not have the same product in stock, we will provide a refund.

Do You Have Any Questions?

If you would like to ask something regarding this Robots Return Policy, please contact us at info@vistannextgen.com any time.